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Terms & Conditions

TERMS AND CONDITIONS OF SITE USAGE
Thank you for visiting our eyestar.ca website (herein referred to as the “Website”. Please read these terms and conditions carefully as they set out the terms of use on which you may make use of our website (www.eyestar.ca) whether as a guest or registered user (herein referred to as “you”). By continuing to access and/or use our Website, you agree that you have read and accepted our Terms and Conditions. If you do not agree to these Terms of Conditions, please do not use the Website. Please check back to the Terms and Conditions for updates, as they are subject to change without notice.

The Website is operated by Eyestar Optical Ltd.  Eyestar.ca is a leading online retail store and information site for sunglasses, prescription glasses and contact lenses. The Website is designed by us, Eyestar Optical, ("we" and "us") a company with limited liability situated in and vested under the laws of the British Columbia, to provide a convenient, private and informative shopping experience for consumers to purchase sunglasses, prescription glasses and contact lenses 24 hours a day, 7 days a week.
1. General Terms
        1.1 These Terms of Use are applicable to any use of the Website.
        1.2 The services provided under the Website are supplied by Eyestar Optical.
        1.3 If any of these Terms of Use is deemed invalid, void or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
        1.4 The Website is provided "as is" and Eyestar Optical excludes all warranties, conditions and representations of any kind to the fullest extent permissible by law and does not guarantee the accuracy or completeness of the Website or any information or content or that it is free of defects or viruses.
2. Website Access
        2.1 Access to our Website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Website, at any time and for any reason, without notice to you. We will not be liable for any reason if the Website is unavailable at any time or for any period.
        2.2 Parts of the website are restricted to users who are registered with us. You must register before placing any orders on the Website. Each registration is limited to one user only. Account details can be updated at any time you wish.
3. Reliance and accuracy of information displayed
        3.1 Although we strive to ensure that the information contained on the Website is current, accurate and up-to-date at the date of publication, no guarantees, conditions, representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. We exclude liability for any direct, indirect or consequential loss or damage arising from the use of or any action taken in reliance on any information appearing on the Website. 
        3.2 Terms and Conditions relating to the price and availability of products advertised on our Website are available in the Terms of Conditions of Purchase section below.
4. Sale of merchandise through our Website
        Contracts for the sale of merchandise formed through our Website are governed by our Terms and Conditions of Purchase. If you do not agree to the Terms and Conditions of Purchase, please refrain from ordering merchandise from our Website.
5. Information Processing and Privacy Policy
        We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all personal information provided by you is correct and accurate. Our full Privacy Policy is available here for reading.
6. Intellectual Property Rights Policy
        6.1 We are the owner or licensee of all intellectual property rights in our Website and in the material published on it. Those materials are protected by copyright and trademark laws and treaties worldwide. All such rights are reserved.
        6.2 You may not infringe any of the intellectual property rights associated with the manufacture, design, branding and packaging of any products advertised on the Website nor introduce any modifications to the products supplied by Eyestar Optical without a valid license.
        6.3 Using the Website does not constitute a license to use in any way, any of the registered or unregistered Trademarks owned by, or licensed to, Eyestar Optical and any of the brands advertised on the Website.
        6.4 You are permitted to download and print extracts from the Website for your own personal, non-commercial, use. Any other use of the Website including the reproduction, modification, distribution, transmission, republication, display or performance of the content of the Website without prior written consent from Eyestar Optical is not allowed.
        6.5 You may not create and/or publish your own creations that feature extensive parts of the Website without the prior written permission from Eyestar Optical.
7. Content Usage
        You may not in any way commercially exploit any content obtained from the Website without prior consent and permission from Eyestar Optical. You must abide by the trademark, copyright and other proprietary restrictions and licenses displayed on the Website.
8. Viruses, hacking and other offences
        8.1 You may not abuse our Website by introducing viruses with intent. Viruses include: Trojans, worms, logic bombs, corrupted data or other materials that are technologically malicious. You may not attempt to gain unauthorized access to our Website, the server that stores our Website or any other server affiliated with our Website.
        8.2 Violation of Clause 8.1 will result in an offence, where we will report the violation to the relevant law enforcement authorities. We will co-operate with those authorities by disclosing your identity to them if necessary.
9. Linking to our Website
  • If you would like to link to this Website, you may do so only on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
  • You may not in any way imply that we are endorsing any services or products unless this has been specifically agreed with Eyestar Optical;
  • You may not misrepresent your relationship with Eyestar Optical or provide any false information about Eyestar Optical;
  • You may not link from a website that is not owned by you
  • You may not link from our website if your website contains content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the laws in Canada.
10. Hyperlinks on our Website
        The hyperlinks links to external website and third-party resources on our Website are provided for your information. The existence of these external hyperlinks does not imply or express endorsement of its provider, product or services by us. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them or your reliance on content contained in them.
11. Modifications to the Website
        Eyestar Optical reserves the right to make changes to the Website, policies and these Terms and Conditions for any reason and at any time. You will be subject to the Terms and Conditions in force at the time that you use the Website. Please check back to this page for possible updates.
12. Indemnity
        You agree to indemnify Eyestar Optical from any proceedings brought against it to the extent that such proceedings arise in connection with your use of the Website in breach of the Terms And Conditions, including the Intellectual Property Policy (set out above in Clause 6), or with any claim for infringement of any third party intellectual property rights, or with any claim for defamation arising from your particular use of the Website, including any information which you enter on the Website.
13. Disclaimers and Limitation of Liability
        13.1 You agree that the Website, including the content, is provided free of charge. Eyestar Optical will not be liable to you or any person for any loss or damage of any kind which may arise from the usage of the Website and the usage of information on the Website.
        13.2 The Website is intended for use within Canada and the United States of America. Eyestar Optical makes no representation that any product referred to on the Website is appropriate for use, or available, outside Canada and the United States of America. Those who choose to access this site outside of Canada and the United States of America are responsible for compliance with local laws to the extent that local laws are applicable.
        13.3 By using this Website, you consent to these Terms and Conditions and disclaimers, as defined by Eyestar Optical. Eyestar Optical reserves the right to change these Terms and Conditions and disclaimers without prior notice to you.
        13.4 Eyestar Optical does not limit or restrict its liability for fraudulent misrepresentation or death or personal injury should it arise from the negligence of Eyestar Optical, its directors, employees, affiliates, or other representatives or for any liability that cannot by law be excluded.
        13.5 Eyestar Optical will use their best efforts to ensure that the Website is fully operational. This does not account for possible unreliability of the Internet. Eyestar Optical cannot guarantee that the Website will be free from any delays, interruptions or errors.
14. Waiver
        If you violate these Terms and Conditions and we take no action, we will still be entitled to use our rights and solutions in any other situation when you violate these Terms and Conditions.
Contact us
       If you have any concerns regarding the content of our website and/or these conditions, please contact Customer Service at:
TERMS AND CONDITIONS OF PURCHASE
The following are terms under which Eyestar Optical makes all products advertised on the Website available to you.
By ordering Goods on our website, you agree to the following Terms and Conditions of Purchase.
1. Orders
        1.1 Orders to Eyestar Optical must be placed through support@eyestar.ca.
        1.2 Before you submit your Order, please read through our Terms and Conditions of Purchase, and carefully check that the details provided with your Order are complete and accurate. If you believe a mistake has been made, please contact us at support@eyestar.ca to discuss.
        1.3 Submitting your Order does not mean that we have accepted the Order for Goods. These Terms and Conditions will become binding on you and us when you receive our written acceptance of an Order (if ordered via our website or mail order), at which point a contract will come into existence between you and Eyestar Optical.
        1.4 If you need to make any changes to a custom-made Order, your prescription, or your Order details, you must notify us within one business day of the Order being placed. If changes are made after this time additional fees may be incurred. Cancellations made after one business day may result in a restocking fee of 50% of the prescription lens purchase price.
2. Limitations of Supply of Goods
        We cannot always guarantee the availability of Goods as set out on our site. If the Goods you have ordered are no longer available, we will not process your Order and inform you of this change by email. A refund will be made to you if you have already paid for the Goods.
3. Currency and Pricing
        3.1 Currently, we accept only Canadian dollars.
        3.2 The price of the Goods will be set out in our price list in force on our website at the time we confirm your Order. Our prices may change at any time, but price changes will not affect Orders that we have confirmed with you.
        3.3 There is a possibility that despite our best efforts, Goods listed on our Website may be priced incorrectly. In this circumstance, if the Goods’ correct price is less than our stated price, we will charge the lower amount. If the Goods' correct price is higher than the price stated on our site, we will contact you for further discussion.
        3.4 Payment for Goods must be paid in advance through credit card or PayPal.
4. Delivery
        4.1 Please note that delivery times and delivery charges will vary depending on the availability of the Goods and your address. We will contact you with an estimated delivery date. We will follow up with a notification when the Goods have been shipped.
        4.2 Orders outside Canada and the United States of America are not accepted.
        4.3 Delivery of an Order shall be completed when the Goods are delivered to the address provided by you to us. The Goods will be your responsibility from the completion of delivery. When we have received the payment in full, the Goods will be considered under your ownership.
5. Return and Exchange Policy
        Our Return and Exchange policy is as follows:

  Contact Lenses Prescription Eyewear Non-Prescription Eyewear
365 Days (Return or Exchange)

  • Online contact lens purchases can be returned or exchanged only by mail or in stores.
  • In-store purchases can only be exchanged or returned in store only.
  • Item(s) must be in their original condition(s) and be unexpired; boxes must be unmarked, unopened and uncut. Subject to inspection.
  • No partial refunds
Changed your mind? No problem! Send us an email and we will be happy to help you out! Email support@eyestar.ca and we will make arrangements right away.

Note: returns/exchanges cannot be accepted without prior notice.

n/a n/a
30 days Exchange n/a
  • Exchange in store or by mail.
  • If new lenses are required, 50% of original lens price will be credited towards the new lenses.
  • All items must be returned in their original condition and packaging including warranty card and  authenticity certification. All items are subject to inspection.

Changed your mind? No problem! Send us an email and we will be happy to help you out! Email support@eyestar.ca and we will make arrangements right away.

Note: returns/exchanges cannot be accepted without prior notice.

  • Exchange in store or by mail.
  • All items must be returned in their original condition and packaging including warranty card and  authenticity certification. All items are subject to inspection.
  • In-store purchases cannot be returned through mail.

Changed your mind? No problem! Send us an email and we will be happy to help you out! Email support@eyestar.ca and we will make arrangements right away.

Note: returns/exchanges cannot be accepted without prior notice.

30 days Return n/a
  • Return in store or by mail.
  • Full purchase price minus 50% of the lens price will be refunded.
  • All items must be returned in their original condition and packaging including warranty card and  authenticity certificationAll items are subject to inspection.

Changed your mind? No problem! Send us an email and we will be happy to help you out! Email support@eyestar.ca and we will make arrangements right away.

Note: returns/exchanges cannot be accepted without prior notice.

  • Return in store or by mail.
  • All items must be returned in their original condition and packaging including warranty card and  authenticity certification. All items are subject to inspection.

Changed your mind? No problem! Send us an email and we will be happy to help you out! Email support@eyestar.ca and we will make arrangements right away.

Note: returns/exchanges cannot be accepted without prior notice.

Non-RefundableExtended wear, toric/astigmatism, and presbyopia lenses:
  • Acuvue Oasys for Presbyopia
  • Acuvue Oasys for Astigmatism
  • Biofinity Toric
  • Encore Toric XR
  • Focus Dailies Toric 30/90 Pack
  • Focus Dailies Progressives 30 Pack
  • Proclear Toric XR
  • Vertex Toric XR
*Items in this list are subject to change without notice.
n/a n/a
Prescription Guarantee n/aIf your prescription is valid within 2 years and adjusted by your Optometrist, we will change your lenses, free of charge, within 90 days of your original date of purchase. n/a
Special order items are final sale and not eligible for returns or refunds. Customers will be advised prior to shipping that an item is special order and final sale.
Refunds will be made in the original method of payment used for your purchase. Refunds will appear on your next credit card statement (this may take up to 4 weeks depending on your credit card provider).
Please note: Exchanges/returns are subject to inspection by Eyestar Optical, any items that do not meet the above conditions may be refused or subject to a 15% restocking fee.
*365 days - easy exchange/return on unexpired Contact Lenses.
Packaging must be unmarked, unopened, unexpired and undamaged.
Extended wear, toric/presbyopia contacts are not eligible for exchange/return including: 
Acuvue Oasys for Presbyopia, Acuvue Oasys for Astigmatism, Biofinity Toric, Encore Toric XR, Focus Dailies Toric 30/90 Pack, Focus Dailies Progressives 30 Pack, Proclear Toric XR and Vertex Toric XR
6. Cancellation Policy
        6.1 Any custom-made items (prescription lenses or tints) must be cancelled within 24 hours of the Order being placed. If your Order has been shipped, you will need to return the Goods to the address below:
  • Eyestar Optical
  • Unit 150 – 2639 Viking Way 
  • Richmond, BC 
  • V6V 3B7 
If you have concerns about cancelling your order, please contact us as soon as possible by emailing us at support@eyestar.ca or calling us at 1-877-263-9459